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    Frequently asked questions

    Shipping Availability keyboard_arrow_down
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    We ship to nearly every country worldwide, including the US, Canada, the UK, the EU, Australia, and many more. Customers do not pay any additional customs fees or duties.

    During checkout, you’ll see all available shipping options for your location.

    Delivery Times keyboard_arrow_down
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    Delivery times vary depending on the destination:

    • US & Canada: 5–10 business days
    • UK: 5–10 business days
    • Europe: 5–10 business days
    • Australia: 5–10 business days

    Please note: International shipments may take slightly longer due to customs processing.

    How can I track my order? keyboard_arrow_down
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    Once your order has shipped, you’ll receive an email containing a tracking link.

    All orders are dispatched within 24–48 hours (up to 72 hours on weekends).

    If you don’t see the email, please check your Spam or Promotions folder.

    What should I do if my order hasn’t arrived? keyboard_arrow_down
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    Start by checking your tracking link for the latest updates. If the carrier marks the package as delivered but you haven’t received it, please ask family members, neighbors, or your local post office.

    If your package appears to be delayed or stuck in transit, contact us and we will follow up with the shipping carrier on your behalf.

    Customs & Import Fees keyboard_arrow_down
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    No. All our shipments are duty-free.

    If you receive any unexpected customs payment requests, please contact us immediately.

    How long does processing take before shipping? keyboard_arrow_down
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    Orders are typically processed within 24–48 hours.

    Once shipped, you will receive a tracking link via email.

    Order Cancellation keyboard_arrow_down
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    You may cancel your order if it has not yet been shipped.

    Once the order has been processed and dispatched, cancellations are no longer possible.

    If you no longer wish to keep the item after delivery, you may return it in accordance with our return policy.

    Returns & Refunds keyboard_arrow_down
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    If you would like to return a product, please contact us first.

    We will provide instructions on how to return the item.

    Once the product is received and inspected, we will issue a refund according to our return policy.

    Address Issues keyboard_arrow_down
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    If you entered an incorrect shipping address, please contact us as soon as possible (within 12 hours).

    We can update the address if your order has not yet been shipped.

    If the package is already in transit, we will do our best to assist, but changes cannot be guaranteed once the order is with the courier.