Dispute Resolution
Most problems with an order can be fixed with one honest conversation. This page explains, step by step, how to raise a concern about a Pepticore order, how we handle it, what outside options you always keep, and the legal framework (California law, individual arbitration with an opt-out, and Sacramento County venue) that applies if a dispute cannot be settled informally.
The short version
If something is wrong with an order, email or call us first. We will acknowledge within one business day, look at your order records and the lot documentation, and offer a written resolution. If we cannot agree, you can send a formal written notice, try mediation, use small claims court, contact a regulator or your card issuer, or pursue individual arbitration. California law governs, and disputes that go to court are heard in Sacramento County, California. Your non-waivable statutory rights, including your rights with your card issuer and any rights you have under your own state’s consumer laws, are never taken away by this page.
Talk to us first
One message to our support team resolves most order problems within days.
California law, Sacramento venue
Court cases are heard in Sacramento County, California, subject to any home-venue rights you have by law.
Arbitration with an opt-out
Individual arbitration applies unless you opt out within 30 days of your first purchase.
Your legal rights stay intact
Small claims, regulators, card disputes, and non-waivable state rights are always preserved.
Pepticore sells peptides for laboratory research use only. This page explains how disputes about orders, documentation, shipping, billing, and accounts are handled. It does not change the buyer eligibility, prohibited-use, or no-human-use terms in our Terms of Service and Research Use Only Disclaimer.
What this page covers and how it fits with our other policies
This Dispute Resolution page applies to every purchase made on Pepticore.co, to every visitor and account holder, and to any disagreement between you and Renaissance Wave LLC (the company that operates Pepticore, referred to here as “Pepticore,” “we,” or “us”) that relates to an order, a product, a certificate of analysis, a payment, an account, or this website. It applies whether you buy as an individual or on behalf of a laboratory, university, or company.
We wrote it so that a first-time customer can understand exactly what to do when something goes wrong, and so that nothing about the process is hidden. Our aim is simple: a real person reads your concern, checks it against our order records and lot documentation, and gives you a written answer. Arbitration and court are the last steps, not the first.
Pepticore sells peptides strictly as laboratory research materials. Our products are not sold for human or animal use, and buyers must be at least 21 years old. Those rules are set out in full in our Research Use Only Disclaimer and Terms of Service, and nothing on this page relaxes them.
Which page controls if two of them seem to differ?
For the procedure and forum of a dispute (how to raise it, who decides it, where it is heard, which law applies), this page controls. For refund eligibility, reporting windows, and refund timing, the Return & Refund Policy controls. For who may buy and how products may be used, the Terms of Service and Research Use Only Disclaimer control. Where a mandatory consumer-protection law gives you a stronger right than any of these documents, the law controls.
The kinds of problems we can help with
Each category below has its own evidence checklist so you know what to send and we know what to look for. If your issue does not fit neatly into one of them, contact us anyway.
Shipping and delivery
An order that has not arrived, a tracking page that has stopped updating, delivery to the wrong address, or a parcel that arrived damaged. You can follow any shipment on our order tracking page.
Product and documentation
The wrong item or quantity, a vial that arrived leaking or with a broken seal, a lot number that does not match its certificate of analysis, or a question about identity or purity.
Billing and payments
A duplicate or incorrect charge, a charge you do not recognize, a refund that has not reached your account, or a price that differs from what you saw at checkout.
Accounts and eligibility
An order we canceled or declined after an eligibility or age-verification review, a state shipping restriction, or the suspension or closure of an account.
What this process cannot resolve
We cannot evaluate or resolve a claim that depends on a product having been administered to a person or an animal, because our terms prohibit that use and our products are not made, tested, or labeled for it. We also cannot assist with products that were not purchased directly from Pepticore.co, since we cannot verify the chain of custody, storage, or authenticity of material that passed through other sellers. Nothing in this paragraph limits any right you have under law that cannot be waived, and it does not stop you from contacting a regulator or a court about a matter you believe the law covers.
Our step-by-step process, starting with a conversation
Before anyone files an arbitration demand or a lawsuit, we ask both sides to try to solve the problem directly. This is fair to you, because you get a fast answer from the people who hold your order records, and fair to us, because most problems are simple to fix once we understand them. Time limits below are business days (Monday to Friday, excluding U.S. federal holidays).
Send us a message
Email contact@pepticore.co or call +1 (571) 688-3488 during support hours (Monday to Friday, 9:00 AM to 6:00 PM Pacific Time). Include your name, the email used for the order, the order number, and a plain description of what went wrong and what outcome you are hoping for. Email is best for anything involving photos or documents.
We acknowledge your concern
A member of our team confirms that we have your message, assigns it a reference, and tells you if anything else is needed. If your message arrives outside support hours, the clock starts at the next business day.
We investigate and reply in writing
We compare your report with the order record, payment record, carrier tracking, packing records, and the lot documentation for the products involved. We then send you a written answer that explains what we found and, where the problem is ours, what we will do about it. If a case needs more time, for example because a carrier investigation is open, we tell you why and give you a new date.
We offer a fix or explain our decision
Depending on the facts, the fix may be a replacement shipment, a full or partial refund to your original payment method, a corrected charge, a reinstated order or account, or a clear explanation of why we cannot grant the request, with the reasons set out so you can decide what to do next. Refund amounts and windows follow our Return & Refund Policy.
Formal Notice of Dispute, then optional mediation
If you are not satisfied, send a written Notice of Dispute to the email or postal address in the contact section below. It should state your name and contact details, describe the dispute, list the order numbers involved, and say what you are asking for. From the day we receive it, both sides have 30 days to try to settle the matter, and either side may propose a neutral mediator; mediation is non-binding and each side pays its own costs unless we agree otherwise. Only after this period may arbitration or a court case be started, except for the exceptions in the section on exceptions below.
What to include so we can help you faster
- Your name, order number, and the email address used at checkout
- Product names and the lot number printed on each vial label
- Clear photos of the outer package, shipping label, inner packing, and the vial
- The carrier tracking number and the date you received (or expected) the parcel
- For billing issues: the charge date, amount, and last four digits of the card only
- What outcome you would like: replacement, refund, correction, or an explanation
For your security, never send a full card number, card security code, bank login, or government identification number by email or through a support ticket. We will never ask for them.
What you can hold us to
To acknowledge
Every dispute message gets a human acknowledgment within one business day.
To respond in writing
You receive our findings and proposed resolution within ten business days, or a dated explanation of the delay.
To negotiate after formal notice
After a written Notice of Dispute, both sides try to settle before any filing.
Your legal deadlines keep running unless the law says otherwise. Using our informal process does not extend a legal filing deadline on its own. To protect you, we agree that, to the extent the law allows, the time from the day we receive your Notice of Dispute until the 30-day negotiation period ends is paused (tolled) for the purpose of any contractual time limit. Statutory limitation periods are set by law, and if one may be close to expiring you should speak to a lawyer promptly rather than rely on this process.
How we handle disputes about what is in the vial
Every Pepticore lot is tied to its own certificate of analysis in our certificate vault. That means many product questions can be answered with evidence rather than opinion. Start by comparing the lot number printed on your vial label with the certificate for that lot. If the product name, lot number, or quantity on the vial does not match your order or the certificate, tell us right away and include photos of the label.
We treat product and documentation disputes seriously because our customers depend on accurate material for their laboratory work. A certificate of analysis documents chemical identity and purity for a specific lot. It is a laboratory quality record, not a safety approval, and it does not make any product suitable for human or animal use.
Reading a chromatogram
A purity test separates a sample into peaks. One dominant peak for the target peptide, with a flat baseline around it, is what a high-purity lot looks like.
Documentation mismatch
If the lot number on your vial cannot be found in the certificate vault, or the certificate describes a different product, we investigate immediately, check our packing and lot records, and correct the record or replace the product. You do not need to prove which of us made the error.
Wrong item, short fill, or damaged vial
Report the problem with photos of the label, the vial, and the packaging within the reporting window in our Return & Refund Policy. If the error or damage happened before the parcel left us or in transit, we replace or refund the affected product.
Storage and handling after delivery
Lyophilized peptides are sensitive to heat, light, and moisture. We cannot attribute a change in a product to us if it was stored outside the conditions printed on the label or the vial was opened before the concern was raised, but we will still review the facts with you in good faith.
If you have an independent laboratory result
You are welcome to test a product you bought, and we take those results seriously. So that we can review one fairly, please send us:
- The complete report, not a screenshot: laboratory name, accreditation if any, method, instrument, date, and sample identifier
- Confirmation of how the sample was stored, handled, and shipped to the laboratory
- The lot number, and please keep any unopened vials from the same lot
We compare your report with the certificate for that lot. Different laboratories and methods can produce different numbers, so we look at method details before drawing conclusions, and where we hold a retained reference sample from the lot we may have it re-tested by an independent laboratory. We will explain our findings in writing. If a lot is confirmed as not meeting its published specification, we offer you a replacement or a full refund for the affected product, cover return shipping if a return is needed, and review that lot for other purchasers.
Billing disputes and your card issuer rights
We would like the chance to fix a billing problem quickly, but you never have to contact us before disputing a charge with your bank or card issuer. Contacting us first is a courtesy that usually gets your money back faster, not a legal requirement.
Your rights are not limited
Nothing on this page limits your right to dispute a charge with your card issuer or bank, to ask for a chargeback, or to report a billing error. Good-faith disputes are never treated as misconduct. Under the federal Fair Credit Billing Act, you generally must notify your credit card issuer in writing within 60 days after the first statement that contains the error. Prompt reporting also limits your responsibility for unauthorized card use.
How refunds are paid
Approved refunds are returned to the original payment method, and the timing and eligibility rules are set out in our Return & Refund Policy. After we issue a refund, your bank or card issuer controls how quickly it appears on your statement, which can take several business days. If you have not seen it after that time, contact us and we will give you the refund date and transaction details to show your issuer.
What we send when a bank asks
If a bank or card network opens a dispute, we respond with the records that matter: the order confirmation, the checkout acknowledgments, carrier tracking and delivery confirmation, and the lot documentation. We answer honestly and do not hide the facts. Where a dispute shows we made a mistake, we accept it and refund the customer.
Bad-faith chargebacks
A chargeback filed for an order that was delivered as described, or filed after we have already refunded the order, can lead to account suspension or closure, as described in our Terms of Service and Research Use Only Disclaimer. We do not take that step for genuine disagreements, and we review every case before acting.
Duplicate charge
Send the two charge dates and amounts. We confirm against our records and refund the duplicate.
Unrecognized charge
Tell us the amount and date. We look it up by order and email. If it is not ours, contact your issuer immediately.
Wrong amount
Send a screenshot of the checkout total. We compare it with the order and correct any difference.
Refund not received
Give us the refund confirmation. We provide the transaction details your issuer needs to trace it.
Where you can turn for help outside Pepticore
You never need our permission to contact a government agency, a consumer organization, your bank, or a court. We do not penalize anyone for doing so, and we cooperate with regulators and issuers that contact us about an order.
Small claims court
Either you or Pepticore may bring an individual claim in small claims court instead of arbitration, as long as it qualifies for that court and stays there. You can file in the small claims court for your county or in Sacramento County, California. Small claims courts have their own dollar limits and procedures, and the California courts self-help site at selfhelp.courts.ca.gov explains how it works. The Sacramento County Superior Court is at saccourt.ca.gov.
Arbitration agreement
Please read this section carefully. It affects your legal rights.
Unless you opt out within 30 days (see “How to opt out” below), you and Pepticore agree to resolve disputes through final and binding individual arbitration instead of a court. That means no judge or jury trial and no class actions for covered disputes. The exceptions, including small claims court, are listed in the exceptions section. Arbitration is quicker and less formal than court, but discovery is more limited and court review of an award is narrow.
Agreement to arbitrate
You and Pepticore (Renaissance Wave LLC) agree that any dispute, claim, or controversy arising out of or relating to your purchases, the products, certificates of analysis, this website, our Terms of Service, or this page (a “Dispute”) will be resolved by binding arbitration on an individual basis, except for the exceptions listed below. This covers claims based on contract, warranty, tort, fraud, misrepresentation, statute, or any other legal theory, and it covers Disputes that arose before the effective date of this page, unless a court case about them is already pending. An arbitrator decides questions about the scope of this agreement, except that a court decides whether the class action waiver is enforceable.
What you give up
By agreeing to arbitrate, you and Pepticore each give up the right to sue in court, the right to a jury trial, and the right to take part in a class action, except as described in the exceptions section. An arbitrator, not a judge or jury, decides the Dispute.
Administrator and rules
Arbitration is administered by the American Arbitration Association (AAA) at adr.org. If you are an individual, the AAA Consumer Arbitration Rules apply. If you are buying for an organization such as a laboratory, university, or company, the AAA Commercial Arbitration Rules apply. If the AAA cannot or will not administer the case, we will agree on another recognized arbitration provider, or a court will appoint one.
How to start an arbitration
After the 30-day negotiation period that follows your Notice of Dispute has ended without a settlement, either side may file a demand for arbitration with the AAA and send a copy to the other side. Our address for arbitration notices is Renaissance Wave LLC, 2108 N St Ste N, Sacramento, CA 95816, United States, with a copy to contact@pepticore.co.
Who pays
If you are an individual, you pay no more than the filing fee a California state court would charge you, or the AAA consumer filing fee if it is lower. Pepticore pays all other AAA administrative fees and the arbitrator’s compensation, and we will pay them on time as California Code of Civil Procedure section 1281.97 requires. Each side pays its own attorneys’ fees unless the law or the AAA rules allow a fee award, and we will not ask an arbitrator to shift our fees to you unless the arbitrator finds your claim was frivolous or brought in bad faith.
Location and format
If you are an individual, you may choose to have any hearing held by telephone, by video, or in person in the county where you live (or another reasonably convenient location we agree on), or to have the case decided on documents alone. For organizations, an in-person hearing takes place in Sacramento County, California, unless we agree otherwise.
The arbitrator’s authority
The arbitrator must apply California law and applicable federal law, follow the terms of this page, and may award you the same individual remedies a court could, including damages, refunds, and injunctive or declaratory relief limited to your own claim. The arbitrator may not combine the claims of more than one person unless both sides agree in writing. On request, the arbitrator will give a written decision with reasons. Judgment on the award may be entered in any court that has jurisdiction.
Governing arbitration law
The Federal Arbitration Act, 9 U.S.C. section 1 and following, governs the interpretation and enforcement of this arbitration agreement. Where the Federal Arbitration Act does not address a question, the California Arbitration Act applies to the extent it is consistent with federal law.
Class action waiver
To the fullest extent the law allows, you and Pepticore each agree to bring Disputes only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action or proceeding. The arbitrator may not preside over any form of class or representative proceeding. This waiver does not apply if you opt out of arbitration as described below, and it is subject to the exceptions in the exceptions section, including the exception for public injunctive relief.
What it means
If you have a problem, you bring your own claim and receive the same individual remedies a court could give you. You do not need anyone else to join you, and no one else’s claim can be decided in your case.
What does not change
You can still complain to any government agency and benefit from relief an agency obtains. You can still use small claims court. You can still opt out within 30 days.
If a court says it does not apply
If a court decides the waiver cannot be enforced for a particular claim or remedy, only that claim or remedy is separated and heard in court, and the rest of your Disputes stay in arbitration. The court case is paused until the arbitration ends, where the law allows.
How to opt out of arbitration and the class action waiver
Arbitration is not a condition of buying from Pepticore. You may opt out of both the arbitration agreement and the class action waiver by telling us in writing within 30 days after the first date you accept these terms, which is your first purchase or account registration on or after 22 September 2026.
To opt out, email contact@pepticore.co with the subject line “Arbitration Opt-Out,” or mail a signed letter to Renaissance Wave LLC, 2108 N St Ste N, Sacramento, CA 95816, United States. Include your full name, your mailing address, the email address you use for orders, any order numbers you have, and a clear statement that you opt out. Each opt-out must be sent by the person opting out; we cannot accept bulk opt-outs sent on behalf of several people. We will confirm your opt-out by email within one business day.
Opting out does not affect your ability to buy from us, and it does not change any other part of your agreement with us. If you opt out, the informal resolution steps still apply, and Disputes that cannot be settled are heard in court in Sacramento County, California, subject to any home-venue rights you have under the law.
Your opt-out window
The 30 days run from the date you first accept these terms. Sending a message on day 30 still counts.
Exceptions and rights that always remain
The arbitration agreement and the class action waiver are written to be fair and lawful. The following exceptions apply in every case, whether or not you opt out.
Small claims court
Either side may bring an individual claim in small claims court instead of arbitration if the claim qualifies for that court and stays there.
Protecting intellectual property and misuse
Either side may ask a court for urgent or injunctive relief to protect trademarks, copyrights, certificates of analysis, confidential information, or the security of the site, or to stop conduct that violates the law or our prohibited-use terms.
Public injunctive relief
California law does not allow a waiver of the right to seek public injunctive relief in any forum (McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017)). If you seek that kind of relief, that request is decided by a court, and any other claims stay in arbitration until the court process is finished, to the extent the law requires.
Government agencies
Nothing here stops you from filing a complaint with, or taking part in an investigation by, any government agency, and nothing limits the authority of the FTC, a state attorney general, or any other agency. Agencies are not bound by this arbitration agreement or the class action waiver.
Rights that cannot be waived
Nothing on this page waives a right or limits a liability that the law does not allow to be waived or limited. For example, California Civil Code section 1668 does not allow a contract to excuse a party’s own fraud, willful injury, or violation of law.
Cases already filed
If a court case about a Dispute was already pending before 22 September 2026, this page does not change where or how that case is decided.
Governing law and venue
Governing law: State of California
This page, our Terms of Service, and every Dispute between you and Pepticore are governed by the laws of the State of California, United States, and by applicable U.S. federal law, without regard to conflict-of-law rules that would apply another state’s law. The arbitration agreement is governed by the Federal Arbitration Act as described above.
This choice of law does not take away the protection of any mandatory consumer law of the state where you live to the extent that law cannot be waived by contract.
Venue: Sacramento County, California
If a Dispute is heard in court, because you opted out of arbitration, an exception applies, or a court declines to enforce arbitration, it must be filed in the state courts located in Sacramento County, California, or in the United States District Court for the Eastern District of California, Sacramento Division. You and Pepticore each consent to the personal jurisdiction of those courts. The Sacramento County Superior Court and the Eastern District of California both publish filing information on their websites.
If the law of your state gives you a non-waivable right to sue in your home county or state, that right is preserved. Nothing here requires you to litigate somewhere the law does not allow us to require.
How a dispute travels through the process
(informal step)
(30 days)
or small claims
County (if an exception applies)
The federal laws behind how we handle disputes
These are the main federal rules that shape how an online seller must treat orders, payments, advertising, and complaints. We list them so you can see the standards we hold ourselves to.
Federal Arbitration Act
Makes written arbitration agreements enforceable and sets the framework for confirming awards. This is why the arbitration agreement above is written to be clear, fair, and mutual.
9 U.S.C. §§ 1-16FTC Act, Section 5
Prohibits unfair or deceptive acts or practices. We describe our products, prices, shipping, and dispute rights accurately, and we do not use fine print to hide what a buyer needs to know.
15 U.S.C. § 45Mail, Internet, or Telephone Order Merchandise Rule
Requires a seller to ship within the time promised, or within 30 days if none is stated, and to notify buyers of delays and offer a chance to cancel for a refund. Our Shipping Policy and this process follow that rule.
16 C.F.R. Part 435Fair Credit Billing Act and Truth in Lending
Give credit card users a way to dispute billing errors within 60 days of the statement date, and limit liability for unauthorized use. We never discourage or penalize a good-faith billing dispute.
15 U.S.C. §§ 1666, 1643Electronic Fund Transfer Act (Regulation E)
Covers debit card and other electronic transfers, including error resolution and unauthorized-transfer reporting. Reporting a problem promptly to your bank protects you best.
15 U.S.C. § 1693 et seq.; 12 C.F.R. Part 1005Consumer Review Fairness Act
Makes it unlawful to use a form contract to stop customers from posting honest reviews. Nothing on this page or in our Terms limits your right to review Pepticore, and we do not offer or demand anything in exchange for removing an honest review.
15 U.S.C. § 45bMagnuson-Moss Warranty Act
Governs written warranties on consumer products and rules about informal dispute mechanisms. The process on this page is not a warranty dispute mechanism under those rules, and you do not have to use it before pursuing any warranty right you may have.
15 U.S.C. § 2301 et seq.; 16 C.F.R. Part 703E-SIGN Act
Gives electronic records and signatures the same legal effect as paper. You agree that we may send dispute notices and responses by email to the address on your order, and that you may send yours to contact@pepticore.co.
15 U.S.C. § 7001 et seq.Federal Food, Drug, and Cosmetic Act
Pepticore products are sold only as laboratory research materials, are not approved drugs, and are not evaluated for human or animal use. This page treats disputes as commercial matters about laboratory materials and makes no medical claim of any kind.
21 U.S.C. § 301 et seq.Age and eligibility
Buyers must be at least 21 years old and must confirm that they are buying for laboratory research. We may ask for more information to verify eligibility and may cancel and refund an order that does not meet these requirements.
Terms of Service and Research Use Only DisclaimerCalifornia laws and notices
Pepticore is operated by a California-registered company, so California consumer law applies to every order, wherever the buyer lives. These are the California rules that matter most in a dispute.
Consumers Legal Remedies Act
Before suing for damages under the CLRA, a consumer must send written notice describing the alleged violation, by certified or registered mail with return receipt requested, at least 30 days before filing. Send it to Renaissance Wave LLC, 2108 N St Ste N, Sacramento, CA 95816. We treat that notice as a Notice of Dispute and answer within the 30 days. CLRA rights cannot be waived, and this page does not ask you to waive them.
Cal. Civ. Code §§ 1750-1784Unfair Competition Law and False Advertising Law
Prohibit unlawful, unfair, or fraudulent business practices and untrue or misleading advertising. We review our listings, checkout acknowledgments, and customer communications against these standards.
Cal. Bus. & Prof. Code §§ 17200, 17500Song-Beverly Consumer Warranty Act
Protects buyers of consumer goods bought for personal, family, or household use. Our products are sold for laboratory research, but any rights you have under this Act are not limited by this page.
Cal. Civ. Code § 1790 et seq.California Consumer Privacy Act
Gives California residents rights over their personal information, and forbids treating you worse for using those rights. Privacy requests are handled through our Privacy Policy and our Do Not Sell or Share My Personal Information page, and we use dispute information only to resolve the dispute.
Cal. Civ. Code § 1798.100 et seq.California Arbitration Act and small claims
Fill gaps in arbitration procedure where federal law is silent, require the business to pay arbitration fees on time or lose the right to arbitrate, and govern small claims court.
Cal. Code Civ. Proc. §§ 1280 et seq., 1281.97-1281.98, 116.110 et seq.Proposition 65
Where a product requires a warning about chemicals known to the State of California to cause cancer or reproductive harm, we provide it. A complaint about a missing warning can be raised through this process or with the California Attorney General.
Cal. Health & Safety Code § 25249.5 et seq.Notice to California residents (Civil Code section 1789.3)
If you have a question or complaint about this website or your order, contact Pepticore at contact@pepticore.co or +1 (571) 688-3488, or by mail at Renaissance Wave LLC, 2108 N St Ste N, Sacramento, CA 95816. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Your state’s consumer protection rights
All 50 states and the District of Columbia have their own consumer-protection statutes, and Pepticore ships anywhere in the United States where the sale is lawful. This page does not remove any right your state gives you. The cards below explain the state laws most often used in online-order disputes and how our process fits with them. The list is a guide, not a complete legal catalog: if your state is not listed, its general consumer protection statute applies in the same way.
Notice periods
Several states require a written demand before a damages lawsuit. We treat those demands as a Notice of Dispute.
Non-waivable rights
State rights that a contract cannot waive stay with you, whatever this page says.
Home-venue rules
If your state protects your right to sue at home, that protection is preserved.
Clear arbitration terms
Some states require plain wording about giving up court and jury. Sections 7.1 and 7.2 say so directly.
General Business Law §§ 349-350
New York prohibits deceptive practices and false advertising, and its Attorney General accepts consumer complaints. You keep every right under these laws, and the arbitration agreement applies only to the extent New York law allows.
Deceptive Trade Practices Act
Under Tex. Bus. & Com. Code § 17.41 et seq., a consumer generally gives 60 days’ written notice describing the complaint, damages, and expenses before suing (§ 17.505). We treat a DTPA notice as a Notice of Dispute and respond within that period.
Deceptive and Unfair Trade Practices Act
Fla. Stat. § 501.201 et seq. allows consumers to recover actual damages and lets the Attorney General enforce the law. Nothing on this page limits those remedies.
Consumer Fraud and Deceptive Business Practices Act
815 ILCS 505/1 et seq. protects consumers against deceptive and unfair practices. Illinois customers may also contact the Illinois Attorney General at any time.
Consumer Fraud Act and TCCWNA
N.J.S.A. 56:8-1 et seq. and 56:12-14 et seq. Some parts of this page may not apply to New Jersey consumers if they are void or unenforceable under New Jersey law; if so, only those parts are affected and the rest stays in force. Sections 7.1 and 7.2 state plainly that arbitration replaces court and jury trial.
Chapter 93A
M.G.L. c. 93A, § 9 generally requires a written demand letter 30 days before suing for damages. We read any such letter as a Notice of Dispute and reply in writing within that time.
Unfair Trade Practices and Consumer Protection Law
73 P.S. § 201-1 et seq. prohibits unfair or deceptive practices in trade. It applies to Pennsylvania customers in addition to this page.
Consumer Protection Act
RCW 19.86 protects consumers against unfair or deceptive acts in trade and commerce, and the Washington Attorney General enforces it.
Consumer Sales Practices Act
Ohio Rev. Code § 1345.01 et seq. governs consumer transactions and lets Ohio consumers seek relief for deceptive or unconscionable practices.
Consumer Protection Act
MCL 445.901 et seq. prohibits unfair, unconscionable, or deceptive methods in trade. Michigan customers keep every right under it.
Fair Business Practices Act
O.C.G.A. § 10-1-390 et seq. generally requires a written demand 30 days before suing for damages (§ 10-1-399(b)). We treat that demand as a Notice of Dispute.
Unfair and Deceptive Trade Practices
N.C. Gen. Stat. § 75-1.1 prohibits unfair or deceptive acts in commerce and applies alongside this page.
Virginia Consumer Protection Act
Va. Code § 59.1-196 et seq. protects consumers in transactions with suppliers. Nothing here limits its remedies.
Consumer Protection Act
C.R.S. § 6-1-101 et seq. prohibits deceptive trade practices, and the Colorado Attorney General accepts complaints under it.
Unfair Trade Practices Act
La. R.S. 51:1401 et seq. protects consumers against unfair or deceptive practices. Louisiana also regulates how licensed providers dispense peptides as medication; that framework governs clinical dispensing, and Pepticore is not a healthcare provider or pharmacy.
Consumer Protection Procedures Act
D.C. Code § 28-3901 et seq. protects consumers in the District and lets the Attorney General for D.C. enforce it.
Arbitration notice rule
Montana has a statute (Mont. Code Ann. § 27-5-114) about how arbitration clauses must be displayed, which the U.S. Supreme Court held is preempted by the Federal Arbitration Act in Doctor’s Associates, Inc. v. Casarotto, 517 U.S. 681 (1996). We display our arbitration terms prominently anyway.
General consumer protection law
Every remaining state has an unfair or deceptive practices statute, and your state’s attorney general can help you. Use the attorney general directory to find the right office.
Orders we decline because of state law
Peptide and research-chemical laws are changing quickly at the state level. We may restrict, delay, or decline shipment of any product to any state or buyer where we reasonably believe the sale would violate state law, and buyers remain responsible for confirming that purchase and possession are lawful where they live. If we cancel an order for this reason, we refund the full amount paid, including shipping, to the original payment method. If you disagree with our decision, you may use the process on this page.
Severability and general terms
Severability
If a court or arbitrator finds any part of this page to be invalid, illegal, or unenforceable, that part is limited or removed only as far as necessary, and the rest of this page stays in full effect. The one exception is the class action waiver, which is handled as described in the class action waiver section: if it cannot be enforced for a claim or remedy, that claim or remedy is separated and heard in court. If the arbitration agreement as a whole cannot be enforced, the Dispute goes to court under the governing law and venue section.
Complete agreement on disputes
This page, together with our Terms of Service, Return & Refund Policy, Shipping Policy, Payment Policy, and Research Use Only Disclaimer, is the complete agreement between you and Pepticore about how disputes are resolved. Where they overlap, the order of precedence explained in the scope section applies.
No waiver
If either side does not enforce a right under this page right away, that does not mean the right is given up.
Survival
The parts of this page that are meant to continue after a purchase is complete, including the arbitration agreement, class action waiver, governing law, and venue, remain in force after your order is delivered, your account is closed, or you stop using the website.
Notices
We send notices about a dispute to the email address on your order or account, so please keep it current. You may send notices to contact@pepticore.co. A formal Notice of Dispute, opt-out letter, or CLRA notice may also be sent by mail to Renaissance Wave LLC, 2108 N St Ste N, Sacramento, CA 95816, United States. We recommend certified mail so you have proof of delivery. Email notices are treated as received on the next business day if sent outside support hours.
Assignment
Pepticore may assign its rights and duties under this page to a successor that acquires the business, and we will make sure the successor honors this page. You may not transfer your rights under this page to someone else without our written consent, except where the law allows it.
Language and headings
This page is written in English, and English controls. Headings are there to help you find things and do not change the meaning of any provision.
Accessibility and help
If you need help raising a dispute, or need us to communicate in a different format, tell us and we will make reasonable efforts to accommodate you.
Changes to this page
Peptide regulation and consumer law continue to change, so we review this page regularly and update it when our practices, our product catalog, or the law changes. The “last updated” date at the top always shows the current version, and we will provide earlier versions on request.
Changes apply going forward. They do not change how a Dispute is handled if we received your Notice of Dispute before the change took effect. If we make a material change to the arbitration agreement or class action waiver, we will post a notice at the top of this page for at least 30 days before it takes effect and email account holders where we can, and you will have a new 30-day period to opt out of the changed terms. Continued use of Pepticore.co after a change takes effect means you accept the updated page, except where the law requires your separate agreement.
Talk to a real person, weekdays
Contact us about an order, a certificate, a payment, or an account, or to send a formal Notice of Dispute or an arbitration opt-out. Our support team responds within one business day.