Frequently Asked Questions

Are these products for human consumption?

No. Everything we sell is for laboratory research use only, in vitro. Our products are not for human or animal consumption and are not intended for any medical, diagnostic, or therapeutic application. By purchasing, you confirm that you are a qualified professional.

How do I find the Certificate of Analysis (COA) for my vial?

Enter the lot number printed on the label into the certificate lookup on our website. The analysis for that exact lot opens as a PDF, including the chromatogram—not just a summary figure.

What if a lot doesn’t match its certificate?

Every lot is tested by HPLC for purity and by mass spectrometry for identity before it is listed. If you believe a lot does not match its certificate, contact us with your lot number and we will investigate and resolve the issue.

How should lyophilised material be stored?

Store sealed, lyophilised (freeze-dried) material as indicated on the product label to preserve stability. Follow standard laboratory handling practices for research materials.

How does the volume discount work?

Two vials receive 5% off, and three or more receive 10% off. The discount applies automatically in the cart across any mix of compounds—there is no code to enter.

Where do you ship from, and how fast?

All orders ship from our facility in Sacramento, California. Orders placed before 1:00 PM Eastern Time (ET) on a business day are typically dispatched the same day. Most orders are delivered within 2–3 business days, with free tracked shipping on every order.

Which countries do you ship to?

We ship exclusively within the United States and do not currently offer international shipping.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, and Amazon Pay. All prices are charged in USD, and checkout is secured with SSL encryption.

Can I return or cancel my order?

Opened or delivered research materials cannot be returned. Orders can be cancelled before they are dispatched—contact us as soon as possible. Damaged, defective, or incorrect orders are covered under our Return & Refund Policy.

How can I contact you?

Email contact@pepticore.co or call +1 (571) 688-3488, Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT). A real person answers on weekdays.

Company & Contact Details

Trading name Pepticore
Legal entity Renaissance Wave LLC
Company registration number B20260145556
Registered address 2108 N St Ste N, Sacramento, CA 95816, United States
Email contact@pepticore.co
Phone +1 (571) 688-3488
Support hours Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Response time Typically within one business day