Pepticore support
Contact us
Have a question about an order, a lot, or a certificate of analysis? Write to us or call. Real people at our California team answer Monday to Friday, and we reply to every message within one business day.
Support hours: Mon-Fri, 9 AM to 6 PM Pacific Time
1business day reply target
5days a week, Mon to Fri
9support hours a day, PT
Pepticore Support
Replies within 1 business day
Reach us directly
Pick the way that suits you
Best for order numbers, lot numbers, and anything you want in writing. We reply within one business day.
Phone
Speak with our team during support hours. Have your order number ready if your call is about an order.
Support hours
Mon to Fri
9:00 AM to 6:00 PM
9:00 AM to 6:00 PM
Pacific Time (Los Angeles). It is now – in California.
Mon-Fri, 9 AM to 6 PM PTResponse time
Within 1 business day
Messages sent on weekends or after hours are answered when the next business day begins.
Contact form
Send us a message
Message ready
Thank you.
Our California locations
Where Pepticore is based
Registered business address
Renaissance Wave LLC2108 N St Ste N
Sacramento, CA 95816
United States Physical business address (not a P.O. box). Formal legal notices should be sent here in writing.
Warehouse and dispatch
Pepticore fulfillment10727 Commerce Way Ste C
Fontana, CA 92337
United States Orders are packed and dispatched here, and we ship within the United States only. Please contact us before sending anything to this address so it can be matched to your order.
Before you write
Quick answers to common questions
Where is my order?
Follow your parcel on our parcel tracking page with the tracking details we emailed you. If tracking has not updated or shows a problem, send us your order number using the form above and we will look into it.
How do I find the certificate of analysis for my lot?
Open our certificate vault and look up the lot number printed on your vial. If you cannot find it, choose “Lot or certificate” in the form and include the lot number and product name.
How do returns and refunds work?
Our Return & Refund Policy explains what qualifies and how long refunds take. Please contact us before you send anything back so we can match it to your order.
Do you ship outside the United States?
No. We currently ship within the United States only. Shipping times, carriers, and state limits are in our Shipping Policy.
Can your team advise me on dosing or how to use a product?
No. Our peptides are laboratory research materials, not for use in people or animals, and we cannot give dosing, injection, or usage advice. For any medical question, please speak with a licensed physician or pharmacist.
How do I make a privacy request or opt out?
Read our Privacy Policy and use the Do Not Sell or Share My Personal Information page, or choose “Privacy request” in the form above. Please do not send sensitive documents by form or email.
I saw our products promoted for human use. What should I do?
Please tell us. Choose “Report a concern” in the form and include a link and a short description. Marketing our products for human or animal use goes against our terms.
Something on the website is hard to use. Who can help?
Choose “Accessibility help” in the form or call +1 (571) 688-3488. Tell us the page and what got in your way, and we will help you get the information or complete your order another way.
Who you are contacting
Company details
Legal name
Renaissance Wave LLC
Trade name
Pepticore
Registration number
B20260145556
Registered address
2108 N St Ste N, Sacramento, CA 95816, United States
Email
Phone
Support hours
Monday to Friday, 9:00 AM to 6:00 PM Pacific Time
If we have not solved a problem, you can also contact the Federal Trade Commission at reportfraud.ftc.gov or your state attorney general’s consumer protection office. Full details are in our Legal Notice.